Privacy Policy

Last updated: September 27, 2025

This Privacy Policy explains how Twelve Volts Co. ("TwelveVoltsCo", "we", "us", or "our") collects, uses, and protects your personal information when you use our services, websites, and applications (collectively, the "Services").

1. Information We Collect

Information You Provide

• Account Information: Email address, name, and billing details when you create an account or make a purchase
• Communication Data: Messages you send us through contact forms, email, or support channels
• Payment Information: Processed securely by Stripe; we do not store full payment card details

Information We Collect Automatically

• Usage Data: How you interact with our Services, including features used and time spent
• Device Information: Browser type, operating system, IP address, and device identifiers
• Analytics Data: Aggregated usage statistics to improve our Services

Content You Process

Most of our tools process your input data (text, files, etc.) temporarily to provide the service. This content is typically processed in-memory and not permanently stored unless specifically required for the tool's functionality.

2. How We Use Your Information

We use your information to:

• Provide, maintain, and improve our Services
• Process payments and manage your account
• Respond to your inquiries and provide customer support
• Send important updates about our Services
• Analyze usage patterns to enhance user experience
• Comply with legal obligations

3. Information Sharing and Disclosure

We do not sell your personal information. We may share information in these limited circumstances:

Service Providers

• Payment Processing: Stripe for secure payment processing
• Analytics: Privacy-focused analytics providers for usage insights
• Infrastructure: Cloud hosting providers for service delivery

Legal Requirements

We may disclose information if required by law, legal process, or to protect the rights, property, or safety of TwelveVoltsCo, our users, or others.

Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Security

We implement appropriate technical and organizational measures to protect your information:

• Encryption in transit and at rest
• Regular security assessments and updates
• Access controls and authentication
• Secure coding practices

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your information for as long as necessary to:

• Provide our Services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements

For most processing operations, data is deleted immediately after processing. Account information is retained while your account is active and for a reasonable period thereafter.

6. Your Rights and Choices

Depending on your location, you may have the following rights:

Data Access and Portability

You can request a copy of your personal information we hold.

Data Correction

You can update or correct your account information at any time.

Data Deletion

You can request deletion of your personal information, subject to legal retention requirements.

Processing Restrictions

You can request restrictions on how we process your information.

Objection to Processing

You can object to certain types of processing, including for marketing purposes.

To exercise these rights, contact us at privacy@twelvevoltsco.com.

7. Cookies and Tracking

We use essential cookies to provide our Services and may use analytics cookies to understand usage patterns. You can control cookie preferences through your browser settings.

We do not use advertising cookies or sell data to third-party advertisers.

8. International Data Transfers

Your information may be processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including Standard Contractual Clauses where applicable.

9. Children's Privacy

Our Services are not intended for children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through our Services. The updated policy will be effective when posted unless otherwise stated.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

• Email: privacy@twelvevoltsco.com
• General support: support@twelvevoltsco.com
• Contact form: /contact