Refund Policy

Last updated: September 27, 2025

At TwelveVoltsCo, we build tools that work. This Refund Policy explains how we handle refunds for our digital products and services, ensuring you can purchase with confidence.

1. Our Refund Guarantee

Automatic Refund Conditions

You're eligible for an automatic refund if:

• A tool fails to perform its described function
• You experience technical issues that prevent normal use
• The output doesn't match the advertised functionality
• You encounter bugs that significantly impact usability

Refund Timeline

• Request window: 30 days from purchase date
• Processing time: 1-2 business days for review
• Refund delivery: 5-10 business days to your original payment method

2. How to Request a Refund

Automatic Refunds

Many refunds are processed automatically when our systems detect technical failures or service issues. You'll receive an email confirmation when this happens.

Manual Refund Requests

To request a refund manually:

1. Email us at refunds@twelvevoltsco.com
2. Include your order number or email address used for purchase
3. Briefly describe the issue you encountered
4. We'll respond within 24 hours

Alternative Contact Methods

• General support: support@twelvevoltsco.com
• Contact form: /contact

3. Types of Purchases

One-Time Purchases

Tools purchased as one-time payments are eligible for full refunds within 30 days if they don't work as described.

Subscription Services

For subscription-based tools:

• You can cancel anytime and retain access until the end of your billing period
• Refunds for the current billing period are available if the service doesn't work as described
• Partial refunds for unused time are not typically provided unless required by law
• Free trial periods can be cancelled without charge

Bundle Purchases

If you purchase multiple tools together:

• Individual tools that don't work can be refunded separately
• Full bundle refunds are available if multiple tools have issues
• Partial bundle refunds maintain proportional pricing

4. What We Don't Refund

While we're generous with refunds, some situations aren't covered:

Change of Mind

• No longer needing the tool
• Buyer's remorse
• Finding an alternative solution

Misuse or Violation

• Using tools against our Terms of Service
• Attempting to reverse engineer or redistribute our software
• Fraudulent purchase attempts

External Factors

• Issues caused by third-party software or services
• Problems with your internet connection or device
• User error or misunderstanding of the tool's purpose

Note: We'll always try to help resolve issues before considering a refund request invalid. Most problems can be solved with a quick support conversation.

5. Refund Process

Review and Approval

1. We review your refund request within 1-2 business days
2. We may contact you for additional information or to troubleshoot
3. Once approved, the refund is processed immediately

Payment Method

Refunds are processed to your original payment method:

• Credit/Debit Cards: 5-10 business days
• PayPal: 3-5 business days
• Bank Transfer: 3-7 business days

Confirmation

You'll receive email confirmation when:

• Your refund request is approved
• The refund is processed
• Your access to paid features is updated

6. International Refunds

Our refund policy applies globally, but processing times may vary:

• UK: Standard processing times apply
• EU: May take additional 2-3 days due to international banking
• Other regions: Up to 14 days depending on banking networks

7. Disputes and Chargebacks

Before initiating a chargeback with your bank:

1. Contact us first—we resolve most issues quickly
2. Our refund process is often faster than chargeback procedures
3. Chargebacks may result in account suspension while resolved

We prefer to work directly with customers to resolve issues rather than through lengthy chargeback processes.

8. Questions About Refunds

Have questions about our refund policy or a specific purchase? We're here to help:

• Refunds team: refunds@twelvevoltsco.com
• General support: support@twelvevoltsco.com
• Contact form: /contact