Privacy Policy

This Privacy Policy explains how TwelveVoltsCo collects, uses, and protects your personal information when you use our website and purchase our products.

1. Information We Collect

Information You Provide

• Purchase Information: Name, email address, and billing details when you buy a product
• Communication Data: Messages you send through our contact form or email
• Payment Information: Processed securely by Payhip; we never store payment card details

Information Collected Automatically

• Website Analytics: Basic usage statistics (pages visited, time on site) via privacy-focused analytics
• Device Information: Browser type, operating system, and IP address
• Cookies: Essential cookies only for site functionality

2. How We Use Your Information

We use your information to:

• Process and deliver your product purchases
• Send purchase confirmations and download links
• Provide customer support
• Send important product updates (for Enterprise tier customers)
• Improve our website and products
• Comply with legal obligations

3. Information Sharing

We do not sell your personal information. We share data only in these limited circumstances:

Service Providers

• Payhip: Payment processing and order fulfillment
• Email Service: Transactional emails and customer support
• Analytics: Privacy-focused website analytics (no personal data)

Legal Requirements

We may disclose information if required by law or to protect our rights, property, or the safety of our users.

4. Data Security

We implement appropriate security measures to protect your information:

• Secure HTTPS encryption for all website traffic
• Payment processing through PCI-compliant providers
• Limited access to personal data on a need-to-know basis
• Regular security reviews and updates

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

5. Data Retention

We retain your information for as long as necessary to:

• Provide you with product access and support
• Comply with legal and tax obligations (typically 7 years for financial records)
• Resolve disputes and enforce our agreements

You can request deletion of your data at any time by contacting us, subject to legal retention requirements.

6. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Objection: Object to certain types of processing
• Portability: Receive your data in a portable format

To exercise these rights, contact us at twelvevoltsco.dev@gmail.com

7. Cookies

We use only essential cookies required for the website to function properly. We do not use advertising or tracking cookies.

You can control cookie preferences through your browser settings.

8. International Data Transfers

Your information may be processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers.

9. Children's Privacy

Our products are intended for professional developers and businesses. We do not knowingly collect information from children under 18.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email. The updated policy will be effective when posted.

11. Contact Us

Questions about this Privacy Policy or our data practices?

• Privacy: twelvevoltsco.dev@gmail.com
• Support: twelvevoltsco.dev@gmail.com
• Contact form