Refund Policy

At TwelveVoltsCo, we stand behind our products. This Refund Policy explains how we handle refunds for our SaaS starters.

1. Refund Eligibility

You're Eligible for a Refund If:

• The product has critical bugs that prevent core functionality
• The code doesn't work as described in the product documentation
• You cannot deploy the product despite following the provided documentation
• The tech stack is fundamentally different from what was advertised

Refund Timeline

• Request window: 30 days from purchase date
• Processing time: 1-3 business days
• Refund delivery: 5-10 business days to your original payment method

2. How to Request a Refund

Step-by-Step Process

1. Email us at twelvevoltsco.dev@gmail.com
2. Include your order number and purchase email address
3. Briefly describe the technical issue you encountered
4. We'll respond within 24 hours with next steps

Note: We'll often try to help resolve the issue first. Most problems can be fixed quickly, and we'd rather help you succeed than process a refund.

3. What's Not Covered

Refunds are not provided for:

Change of Mind

• No longer needing the product
• Found an alternative solution
• Didn't read the product description before purchase

Technical Skill Issues

• Lack of knowledge in the tech stack
• Difficulty understanding the code
• General development or deployment questions

External Factors

• Third-party service failures (hosting, databases, etc.)
• API changes from external providers
• Issues with custom modifications you've made

Policy Violations

• Unauthorized sharing or redistribution of the code
• Violation of license terms
• Suspected fraudulent purchases

4. Tier-Specific Policies

Starter Tier

Standard 30-day refund policy applies. No refunds after 30 days or if you've deployed to production.

Pro Tier

30-day refund policy with extended support consideration. If issues arise during the 30-day support period, we'll work to resolve them before processing a refund.

Enterprise Tier

Custom refund terms may apply based on the specific agreement. Generally follows the 30-day policy with milestone-based refunds for custom work.

5. Refund Process

Review

We review all refund requests within 1-3 business days. We may ask for:

• Screenshots or error messages
• Description of steps you've taken to resolve the issue
• Your development environment details

Approval

Once approved, refunds are processed immediately to your original payment method.

Delivery Time

• Credit/Debit Cards: 5-10 business days
• PayPal: 3-5 business days
• Other methods: Varies by provider

6. Partial Refunds

In some cases, we may offer partial refunds:

• If only specific features are affected
• If you've already received significant value from the product
• If custom work was partially completed (Enterprise tier)

7. Chargebacks

Before initiating a chargeback with your bank:

1. Contact us first—we resolve most issues quickly
2. Our refund process is often faster than chargeback procedures
3. Chargebacks may result in account suspension while resolved

Fraudulent chargebacks may result in permanent ban from future purchases.

8. Questions?

Have questions about refunds or a specific purchase?

• Refunds: twelvevoltsco.dev@gmail.com
• Support: twelvevoltsco.dev@gmail.com
• Contact form